Privacy
Privacy Policy
Effective date: 1 January, 2026
Soorya Wellness (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or book sessions through it.
1. What personal information we collect
We only collect personal information that is reasonably necessary to provide our services.
When you book a session through our website, we may collect:
- Your name
- Email address
- Phone number
- Booking details (such as session type, date, and time)
- Billing information required to issue invoices and receipts
We do not store your credit card or other payment card details.
Payments are processed securely by third-party payment providers.
2. How we collect your information
We collect personal information directly from you when you:
- Make a booking through our website
- Contact us via email or phone
- Communicate with us regarding sessions, scheduling, or payments
3. Why we collect your information
We collect and use your personal information for the following purposes:
- To manage and confirm session bookings
- To contact you about session times, changes, or relevant details
- To issue invoices and receipts
- To respond to enquiries and provide customer support
- To meet legal and administrative requirements
We do not use your personal information for unrelated marketing purposes unless you have explicitly agreed to this.
4. Disclosure of personal information
We do not sell or rent your personal information.
Your personal information may be disclosed only where necessary, including to:
- Payment processors (for transaction processing only)
- Service providers who assist in operating our website or booking systems
- Regulatory or legal authorities where required by law
Any third parties we use are required to handle your information securely and in accordance with privacy laws.
5. Storage and security of your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored electronically using secure systems and access controls. We retain information only for as long as it is required for the purposes outlined in this policy or to meet legal obligations.
6. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
7. Cookies and website analytics
Our website may use basic cookies or analytics tools to improve functionality and user experience. These tools do not identify you personally and are used only for website performance and usage insights.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date shown above.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Soorya Wellness
Email: privacy@sooryawellness.com.au
Website: https://www.sooryawellness.com.au